Privacy Policy

1. Scope and Definitions

This policy applies to personal information handled by Compulance, operated by Vishkrma Pty Ltd trading as Compulance, in the course of website activity, support delivery, managed services, and project communications.

2. Information Collected

• Identity and contact information, including name, business name, email address, and phone number.
• Operational and service details submitted through bookings, support tickets, and technical correspondence.
• Technical and diagnostic information relevant to troubleshooting, system security, and service continuity.

3. Purpose of Collection and Use

Compulance collects and uses personal information to:

• Provide requested services, support outcomes, and project delivery.
• Issue confirmations, service notices, and account communications.
• Maintain service quality, improve reliability, and support security operations.

4. Disclosure and Third Parties

Information may be disclosed to trusted providers and delivery partners where required to perform contracted services. This may include infrastructure vendors, communication services, and Velosites for relevant software or web components.

5. Security Controls

Compulance applies reasonable administrative and technical safeguards, including controlled access practices and secure channels where practical. While safeguards are maintained, no environment can guarantee absolute security.

6. Retention and Disposal

Personal information is retained only for as long as required for service delivery, legal obligations, dispute resolution, and legitimate business record-keeping, then securely disposed of where appropriate.

7. Access and Correction Requests

Requests to access or correct personal information can be submitted to hello@compulance.com.au. Requests are handled in a commercially reasonable timeframe.

8. Marketing and Consent

Service-related communications are provided as part of delivery obligations. Promotional communications are managed in line with applicable consent and unsubscribe requirements.

9. Complaints and Contact

Privacy questions or complaints should be directed to hello@compulance.com.au. If concerns remain unresolved, you may contact the relevant Australian regulatory authority.